Privacy Policy

Overview

This Privacy Policy explains what data we collect, how we use it and your choices. It applies to the Sendra website, apps and services (collectively, the "Service").

Data we collect

Account and profile information (name, email, photo)

Workspace and team settings

Messages and attachments you send or receive via connected channels

Device and usage data such as logs, IP address and cookies

How we use data

To provide and secure the Service, route messages and notify users

To improve features, quality and support

To comply with legal obligations and enforce policies

Cookies and tracking

We use cookies and similar technologies for authentication, preferences and analytics. You can control cookies via your browser settings, but some features may not work properly without them.

Integrations and third parties

When you connect third‑party channels (e.g., WhatsApp, Instagram, email), messages are processed according to those providers' terms. We are not responsible for their practices. Review their policies before enabling integrations.

Data retention

We retain data for as long as necessary to provide the Service and as required by law. You may request deletion where applicable; some logs and backups may persist for a limited time.

Security

We implement technical and organizational measures to protect data, including encryption in transit, access controls and audit logging. No method is 100% secure.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, export or delete your data, and to object or restrict processing. Contact us to exercise these rights.

International transfers

We may process data in countries other than yours. We rely on appropriate safeguards for cross‑border transfers as required by law.

Children's privacy

The Service is not directed to children under 13. We do not knowingly collect data from children. If you believe a child provided us data, contact us to remove it.

Changes to this policy

We may update this policy from time to time. We will post the new version and update the date above.

Contact

Questions about privacy? Contact us at privacy@sendra.app.